These Terms and Conditions ("Terms") govern your use of the services provided by Ot tic Studio PTY LTD ("Company," "we," "us," or "our"), including our website, free tools and resources, and paid client services.
By accessing our website, using our tools, or engaging us as a service provider, you agree to be bound by these Terms. If you do not agree, please do not access our website or use our services.
These Terms should be read in conjunction with our Privacy Policy, which governs how we collect and handle personal information.
Our services are designed for business operators in the hospitality industry. By using our services, you represent that you are:
We reserve the right to refuse service to anyone at our sole discretion.
Ot tic Studio provides revenue systems, automation, and consulting services for businesses in the hospitality industry. Our services include but are not limited to:
The specific scope of services for each client is defined in the service agreement entered into between Ot tic Studio and the client. In the event of any conflict between these Terms and the service agreement, the service agreement prevails.
Ot tic Studio makes free tools, calculators, and educational resources available on our website. These are provided for informational purposes only.
Estimates and outputs generated by our tools are based solely on the data you enter and are provided as indicative figures only. They do not constitute financial advice, a guarantee of results, or a representation of actual business performance. You should not make material business decisions based solely on tool outputs without obtaining independent professional advice.
Our website and tools are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the accuracy, reliability, or completeness of any content, tool output, or information available through our website.
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of those websites and your use of them is at your own risk.
Delivery of certain services requires us to access, import, or process data that belongs to your business or your customers, including data exported from your point-of-sale system, booking platform, or customer database.
By providing us with access to your business data or your customers' data, you represent and warrant that:
We will use data provided by you solely to deliver the services agreed in your service contract. We will not sell, transfer, or use your data for any purpose outside the agreed scope. On termination of the service agreement, data will be returned or deleted in accordance with our Privacy Policy.
Indemnification: You agree to indemnify and hold harmless Ot tic Studio from any claim, loss, or liability arising from your failure to obtain appropriate consent or authorisation before providing us with access to third-party data.
While we work to achieve the best possible outcomes for our clients, we do not guarantee specific results. Revenue performance, customer behaviour, and system effectiveness depend on numerous factors outside our control, including but not limited to:
No guarantee of outcome: Any projections, estimates, or indicative figures provided during the sales process, audit sessions, or through our tools are illustrative only and do not constitute a guarantee of results. Actual outcomes may differ materially from any projection or estimate provided.
For us to deliver our services effectively, clients agree to:
Delays or failures in service delivery caused by client non-cooperation are not the responsibility of Ot tic Studio and do not entitle the client to a refund or reduction in fees.
Both parties acknowledge that in the course of the engagement they may receive or have access to confidential information belonging to the other party.
Ot tic Studio will maintain the confidentiality of any proprietary or sensitive business information provided by the client and will not disclose it to third parties except as required to deliver the agreed services or as required by law.
Clients agree to keep confidential any proprietary information, methodologies, systems, processes, or intellectual property shared by Ot tic Studio in connection with the delivery of services. This obligation survives termination of the service agreement.
Confidentiality obligations do not apply to information that is or becomes publicly available through no breach of these Terms, or that is required to be disclosed by law or regulatory authority.
All materials, frameworks, systems, methodologies, tools, content, and strategies developed or provided by Ot tic Studio are the intellectual property of Ot tic Studio PTY LTD and are protected under applicable Australian and international intellectual property laws.
Upon full payment of all fees due under the service agreement, clients are granted a limited, non-exclusive, non-transferable licence to use the deliverables created specifically for their business, solely for their own internal business purposes. This licence does not extend to the underlying methodologies, frameworks, or systems developed by Ot tic Studio.
All data, content, and materials provided by the client to Ot tic Studio for the purpose of service delivery remain the intellectual property of the client. The client grants Ot tic Studio a limited licence to use those materials solely to deliver the agreed services.
All content on the Ot tic Studio website — including tools, calculators, guides, video content, and written resources — is the intellectual property of Ot tic Studio PTY LTD. You may not reproduce, distribute, or use this content for commercial purposes without our prior written consent.
Either party may terminate the service agreement in accordance with the termination provisions specified in that agreement. In the absence of specific provisions, the following applies:
To the maximum extent permitted by law, Ot tic Studio shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.
Where liability cannot be excluded by law, our total liability to you for any claim arising from these Terms or the services is limited to the total fees paid by you to Ot tic Studio in the 3 months preceding the event giving rise to the claim.
Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition implied or imposed by the Australian Consumer Law that cannot lawfully be excluded or limited.
These Terms and any separate agreements whereby we provide you services are governed by and construed in accordance with the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of the courts of Queensland for the resolution of any dispute arising under or in connection with these Terms.
Ot tic Studio reserves the right to modify these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page. Your continued use of our website or services after any changes are posted constitutes your acceptance of the revised Terms.
We encourage you to review these Terms periodically. If you do not agree to any revised Terms, you must discontinue your use of our website and services.
If you have any questions about these Terms or wish to raise a concern, please contact us using the details below.