This Privacy Policy explains how Ot tic Studio PTY LTD ("Company," "we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website, use our tools and resources, or engage with us as a client.
By accessing or using our services, you consent to the collection and use of your information in accordance with this Policy. If you do not agree with the terms of this Policy, please do not access the site or use our services.
We operate under Australian privacy law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where we collect information from individuals in the European Economic Area, we also comply with the General Data Protection Regulation (GDPR) to the extent applicable.
We collect the following personal information when you interact with our website, tools, or services:
When you use our free tools, we collect the data you enter voluntarily. This data is used to generate your result and improve our tools. If you provide your name or email in connection with a tool, that information may be used to send you relevant resources or follow up on your session. You may opt out at any time.
We use your information to process service agreements, invoices, and payments securely. All sensitive financial information is handled through encrypted channels and our payment provider's secure systems.
As part of delivering our services, we may access, import, or process data that belongs to your customers — including contact details, visit history, and booking records provided by you or exported from your systems.
Your responsibility as a client: By engaging our services and providing customer data, you confirm that you have the lawful right to share that data with a third-party service provider and that your customers have been informed of how their data may be used in accordance with your own privacy obligations under Australian privacy law.
We use third-party service providers to operate our business and deliver our services. These providers are given access to your information only to the extent necessary to perform their function, and are required to maintain its confidentiality.
We use customer relationship management and communication platforms to manage leads, send emails and SMS messages, host booking pages, and operate our lead pipeline.
We use workflow automation platforms to route data between our systems, trigger communications, and operate our revenue recovery and retention sequences on behalf of restaurant clients.
We use analytics platforms to understand how visitors interact with our website and tools. This data is aggregated and anonymised where possible.
Certain features on our website use AI language model APIs to generate personalised insights based on data you enter. Input data is transmitted to the API provider solely to process your request and is not retained beyond that single session. We do not use your data to train AI models.
We use third-party payment processors to handle financial transactions securely. We do not store payment card details on our own systems.
If you would like a current list of the specific third-party providers we use, or have questions about how a particular category of data is handled, please contact us at [email protected].
Despite our measures, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your information.
Under Australian privacy law and, where applicable, the GDPR, you have the following rights in relation to the personal information we hold about you:
To exercise any of these rights, contact us at [email protected]. We will respond to all requests within 30 days.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law.
We use cookies and similar tracking technologies to monitor activity on our website and to hold certain information that improves your experience.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our website may not function correctly.
We may update this Privacy Policy from time to time to reflect changes in our operations, legal obligations, or the platforms we use. When we make material changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this Policy periodically. Continued use of our website or services after any changes are posted constitutes your acceptance of the revised Policy.
If you have questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy concern, please contact us using the details below. We aim to respond to all enquiries within 30 days.
If you are not satisfied with our response to a privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.